Refund policy

Please note that as a consumer you have the statutory right within the United Kingdom to cancel your order and return any goods ordered in exchange for a refund. This statutory right of cancellation starts on the date that you receive your order and expires on the fourteenth day after the day on which you receive the goods. 

The distance selling act requires you to notify us in writing within 14 days of receipt of the goods and all goods have to be returned to us, unused and in the original condition with 14 days of the notification of your intent to return an item. The customer is liable for all return costs.

When returning items to Nordic Outdoor Ltd. it is your responsibility to ensure that the items arrive safe and sound. We cannot accept any responsibility for items lost in the post, therefore we would always recommend that you ensure that the package is adequately covered with compensation if lost or damaged.